Important information for climbers

Any physical activity carries an inherent risk of bumps, bruises, grazes and other injuries. By participating in Clip ‘n Climb Crawley, or allowing the children in your care to participate, you acknowledge and accept this risk.

Clip ‘n Climb Crawley is potentially a dangerous activity that can lead to serious injury if important safety procedures are not followed. All participants must follow the below rules and any additional safety information provided by staff during your visit. Clip ‘n Climb Crawley cannot be held responsible for any participants acting outside of these rules for the safety and well-being of all customers and staff:

• Climbers can only enter the arena during their designated booked climbing slot.
• Climbers must listen to the Clip ‘n Climb Crawley staff at all times.
• Climbers must attend the mandatory safety briefing which starts at the time of your booked climbing slot – a 30 minute slot is reserved for all safety briefings.
• Climbers should not enter the climbing arena until the safety briefing has finished and all harnesses have been fully tightened and checked by staff.
• The minimum age for climbers on standard climbing sessions is 4 years +. Mini Mountaineer sessions are for 2-4 year olds.
• The maximum weight limit for climbers is 150kg and minimum weight is 10kg.
• The minimum height to take part in the Vertical Drop Slide is 120cm.
• Climbers must dress appropriately. Comfortable loose clothing and trainers are recommended, and long hair should be tied back. Open-toed shoes (including flip flops, sandals or crocs), climbing shoes, high heels, and loose jewellery must NOT be worn in the climbing arena, and hooded tops are not recommended – clothing or shoes are not provided by Clip ‘n Climb Crawley.
• No baggage of any size, loose clothing, or any other objects or equipment are permitted within the climbing arena or the safety briefing room unless agreed by staff – ONLY water bottles may be taken in.
• If you are in any doubt about your level of fitness or ability to climb, you are advised to speak to the Bookings Team the day before climbing. By taking part and climbing, you acknowledge that you are in a fit state of health and do not have any medical conditions that may be triggered or aggravated by participating in activities in the climbing arena.
• It is not the responsibility of Clip ‘n Climb Crawley to know whether or not a customer is medically fit and able to climb. All participants must make Clip ‘n Climb Crawley staff aware of any past or existing injuries or health conditions that may affect their participation, and proceed at their own risk. Any participants choosing to take part whilst pregnant (which we advise against) must inform staff and proceed at their own risk. All visitors are asked to refrain from climbing or entering the building if they have been feeling unwell.
• The below four safety rules are highlighted and repeated during all safety briefings and must be adhered to at all times for the safety of all climbers and staff members:

1. Do not climb unless you are securely clipped in
2. Do not walk or stand on the coloured warning mats
3. Do not ‘pull down’ or create slack in the climbing line when climbing
4. Do not run within the climbing arena

Important information for spectators & visitors:

• All parents or guardians remain responsible for the welfare of their child at all times.
• Adults who are not climbing can enter the climbing arena to help children during all sessions, provided they have attended the safety briefing and wear a blue spectator wristband – entering as a spectator is free of charge and those should not be included in your numbers when making a booking.
• All other visitors can watch from the seating area where you can relax and enjoy the food & drink menu available, which has a large seating and viewing area with a soft play.
• Only food & drink bought from the Clip ‘n Climb Crawley can be consumed in the centre. No food or drink (except water bottles) should be brought into the centre. Birthday cakes and decorations are only allowed in our party rooms for pre-booked birthday parties organised by Clip ‘n Climb Crawley, and cannot be brought into the general seating area area as part of any climbing bookings.
• Children who are under 18 years old and not booked to climb (including toddlers & babies with prams or carrier slings) are NOT permitted within the climbing arena under any circumstances.
• All children under the age of 18, must have a parent or guardian aged 18+ on site at all times.
• All participants and visitors, including parents and guardians, are welcome to take photos/videos, but Clip ‘n Climb Crawley cannot be held responsible for photos/videos taken and used by the public. Clip ‘n Climb Crawley will not take or use any photos for promotional purposes without first obtaining your consent.
• No animals or pets are permitted within Clip ‘n Climb Crawley unless they are a service dog which has been trained to assist a person with a disability or medical condition.

Booking Policy

All general climbing sessions and birthday parties must be booked online via the Clip ‘n Climb Crawley website & booking system – all bookings must be made by an adult aged 18 years old or over. All other group or event bookings should be booked through our Bookings Team – which can be contacted via 01293 664800 or info.crawley@clipnclimb.co..uk

By completing any booking with Clip ‘n Climb Crawley, you accept all the Terms & Conditions specified on this website, and must ensure waivers are signed for all climbers. Please do not make a booking with Clip ‘n Climb Crawley or purchase any related products or vouchers until you have read and understood all the Terms and Conditions.

All standard climbing sessions, birthday parties, group bookings, or events must be paid for in full before your booking date/time, otherwise you will not be allowed to participate. Booking confirmations will be delivered by email to the email address provided through our online booking system or by a member of our Bookings Team.

Please note that we strongly advise arriving at least 5 minutes before your scheduled booking slot to allow you to check in at reception so you are ready to start your session on time. Each standard climbing session booking slot is 1 hour and 25 minutes in duration – including your 30 minute safety briefing and harness fitting, and 55 minutes of climbing. All opening times and availability can be viewed on our online booking system via our website.

The Clip ‘n Climb Crawley online booking system is mobile friendly and you can book onto a session up until 10 minutes before the start time, subject to availability.

Cancellation & Refund Policy

Despite the best planning possible, we appreciate that life happens and you may need to cancel your booking with us:

For all climbing sessions booked online:

If you wish to cancel or amend your booking, we can rearrange your session or issue a full or part refund for cancellations made up until 48 hours before your booking time slot – full details must be emailed to info.crawley@clipnclimb.co.uk to cancel a booking (phone calls or other forms of social media communication will not be accepted). If your booking is placed within 48 hours of your booking time slot, you will not be eligible for a refund if you make a cancellation.

If you cancel your booking between 48 and 24 hours before your booking time slot, we can rearrange your booking for another time within the next 3 months.

If you cancel your booking within 24 hours before your booking time slot, we are unable to rearrange your booking and no refund will be given.

In the event of any no-shows on the day, where any climbers fail to show up for a session with no prior warning, the booking will be forfeited with absolutely no right to a refund or rescheduling.

Our refund policy applies to your original booking date and 48 hours before that particular booking time slot; if you decide to move your booking, you will not be eligible for a refund based on your new booking date. Active discount codes or gift vouchers must be applied during the online booking process – they cannot be added once a booking has been confirmed and processed online. Only one discount or gift voucher can be used per booking. If you have multiple voucher codes, you should process separate bookings to redeem each voucher.

Please also note that refunds will not be provided if a government enforced lockdown is imposed, or if adverse weather conditions cause Clip ‘n Climb Crawley to close for health & safety reasons; however, you will not lose your booking, and you will be able to reschedule at any time once Clip ‘n Climb Crawley has reopened with no expiry date.

For Birthday Parties:

A £50 deposit is requested in order to book your birthday party with Clip ‘n Climb Crawley, which is non-refundable. You can update your party numbers by emailing info.crawley@clipnclimb.co.uk up until 7 days before your party when the remaining party balance must be paid. Whilst we can appreciate that some children may drop out at the last minute (e.g. due to sickness), unfortunately we will be unable to provide a refund for these individuals within the 7 day period once you have confirmed your final birthday party numbers. Our minimum number for a birthday party is 10 so your final amount payable is based on this minimum number despite last minute cancellations from individuals within the birthday party – you should email info.crawley@clipnclimb.co.uk for all birthday party cancellations.

For Group Bookings & Events:

Full payment is required in order to book your group climbing session or event with Clip ‘n Climb Crawley. In cases where payment has been taken, this is non-refundable for cancellations made within 28 days of the event date. Final number of participants will need to be confirmed with our Bookings Team at least 7 days before your booking date – please note that your final number of confirmed participants will be payable and is non-deductible should less people attend on the day. Please email info.crawley@clipnclimb.co.uk for all group booking cancellations. Active discount codes or gift vouchers cannot be applied to group bookings or events.

Customer Property

Lockers are available to store items securely free of charge and all items are stored at your own risk. Clip ‘n Climb Crawley will not accept any responsibility for loss, theft or damage to valuables or any personal possessions that belong to any customer or guests during their visit.

Please email info.crawley@clipnclimb.co.uk for all lost property enquiries. If your item is found, it will be held for a maximum period of one month, after which time the item will be donated to charity if it remains unclaimed. Clip ‘n Climb Crawley accepts no responsibility for returning lost property items directly to you, or for any items that remain unclaimed within this time frame.

Antisocial Behaviour

Clip ‘n Climb Crawley will not accept any antisocial or abusive behaviour in the climbing arena or anywhere within the centre. If any customers or visitors are abusive to any other visitors or staff members, Clip ‘n Climb Crawley reserves the right to request any offending persons to leave the premises without any refund.

There is a zero tolerance approach to banned substances. Consumption of alcohol is also prohibited.

Customers are not permitted to take part in climbing activities under the influence of alcohol; Clip ‘n Climb Crawley staff reserve the right to refuse access to the arena if they suspect you may be under the influence of alcohol or any banned substance. Those bringing unauthorised alcohol or any banned substances into the centre will be asked to leave.

Car Parking

Clip ‘n Climb Crawley provides free car parking for visitors.

All visitors using the car parks at Clip ‘n Climb Crawley do so at their own risk. Clip ‘n Climb Crawley will not be held responsible for any loss, injury, or damage sustained to customer vehicles or their contents left within the car park. All visitors to the Clip ‘n Climb Crawley car park should adhere to the Highway Code and must obey all signage. You must ensure that your vehicle is parked in an appropriate manner at all times within the marked areas.

By entering the Clip ‘n Climb Crawley car park, you confirm that you have read and understood the above terms and conditions set out above.

South Ridge Cafe

Only food & drink bought from the Clip ‘n Climb Crawley South Ridge Cafe can be consumed in the centre. No food or drink (except water bottles) should be brought into the centre. Birthday cakes and decorations are only allowed in our party rooms for pre-booked birthday parties organised by Clip ‘n Climb Crawley, and cannot be brought into the general seating area as part of any climbing bookings.

Soft Play

A multi-level soft play is available for customer use – see website opening times for more details. Entry to the soft play should be purchased on our website.

All soft play wristbands are valid for the day of purchase and cannot be reused. Any children who are not wearing a wristband will be asked to leave the soft play. The Clip ‘n Climb Crawley soft play is separate to the climbing arena and is designed primarily to support families with younger children who are unable to climb.

Important Soft Play Rules:

• Age limit – 9 years old
• Children using the soft play must be accompanied in the seating area at all times by a parent or guardian
• Children remain the responsibility of their parent or guardian at all times
• Children should use the toilet and wash their hands before entering the soft play
• Children must be dressed appropriately for using the soft play. Comfortable loose clothing is recommended, and long hair should be tied back. Shoes and jewellery should not be worn within the soft play and socks must be worn at all times
• No baggage of any size, loose clothing, or any other objects or equipment are permitted within soft play
• Children who are feeling unwell should not enter the soft play
• No food or drink should be taken into the soft play area
• Children should not play in front of the slide exits and should not climb up the slides
• Children should not climb on the netted walls or the external soft play structure
• No balls or soft shapes within the soft play should be thrown at other users or outside the soft play area
• Clip ‘n Climb Crawley will not accept any antisocial behaviour by soft play users, parents or guardians. Clip ‘n Climb Crawley reserves the right to request any offending persons to leave the premises without any refund

If you have a question about these terms & conditions, please contact us by one of the following means:

By email: info.crawley@clipnclimb.co.uk

By post: Clip ‘n Climb Crawley, 6 Forest Park Way, Pease Pottage, Crawley, RH11 9ZG

Thank you for taking the time to read our Terms & Conditions.